Terms & Conditions

Thank you for visiting the website of Zoe Olivia Elsdon Ltd. This page holds all the information about the legal terms and conditions on which this site sells any products from this website to you. Please read the terms and conditions carefully, making sure that you understand them before ordering any products from our site. Ordering products from our site is confirmation that you agree to be bound by these terms and conditions. These terms and conditions can be changed at any time without prior notice to you, therefore we encourage you to check the current terms and conditions each time you order with us. If you disagree to any part of these terms and conditions, please do not use our website. Nothing in these terms and conditions will be deemed to affect your statutory rights.

Information About Us

Zoë Olivia Elsdon (Z-O-E) is the trading name of Zoe Olivia Elsdon Ltd. Registered office: PO BOX 79, Hindhead, GU27 9GB. We are a company registered in England and Wales. Registered number 09756677.

To contact us please call +44 (0) 7519 148363 or email hello@z-o-e.co.uk


Products, Prices & Content

Please be aware that the images of the products used on this site are for illustrative purposes only. Although we try our best to display the colours of the product accurately, due to technical limitations some colours may vary.

All products show on our website are subject to availability. If the product you have ordered is unavailable, we will inform you by email as soon as possible and will not process your order.

All prices are shown in pound sterling (£) and are inclusive of UK VAT (where applicable) unless clearly stated.

The data and information contained on our website is to the best of our knowledge accurate at the time of publication. However, whilst Zoe Olivia Elsdon Ltd strives to keep all information up to date and correct, we provide no guarantee, warranties, or assurances of any kind that the site is free of error, and reserves the right to make modifications at any time without prior notification.

Zoe Olivia Elsdon Ltd endeavours to keep the website continually accessible to the public, however if the website is ever temporarily unavailable due to technical issues beyond our control, we take no responsibility or liability for these incidents.


Ownership of Goods

Until final payment is received for the good(s) purchased by the customer, all items remain the property of Zoe Olivia Elsdon Ltd.



To help you have a safe and secure shopping experience we use SSL technology. This software encrypts all your personal information including name & address, account number and payment information, so that it cannot be read when the information is transferred to our payment service provider.

Zoe Olivia Elsdon Ltd accepts major credit and debit cards including Mastercard, American Express, Visa (Delta & Electron), UK Maestro (online only), and also Paypal through our payment service provider Sage Pay. We can take payment for your order through this website or over the phone. We use Sage Pay to collect and process transaction information. For further information please visit www.sagepay.co.uk/policies/security-policy

This site is a member of 3D Secure (otherwise known as Verified by Visa/ MasterCard Secure Code/ American Express SafeKey) to ensure you have a safer shopping experience and to prevent fraudulent activity. For further information regarding 3D Secure visit https://www.sagepay.co.uk/support/12/36/3d-secure-explained

In the absence of our negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data that you have provided.


Privacy Policy

We are committed to protecting your privacy, and will only use the information we collect about you lawfully. The type of information we will collect include your name and address, to enable us to process and fulfil any orders to you, and provide you with an after-sales service. Details may only be forwarded securely to other parties in order to fulfil your order (delivery and payment partners).We will not pass your name and address to any third parties.

If you make a purchase with us not registered as a guest, you will be added to a customer database for the future receipt of our email newsletters. We will give you the chance of opting out of this marketing material.

We hold your name, address, phone number and email address. We do not hold your credit/debit card details. If you have any concerns with the privacy policy, please contact is at hello@z-o-e.co.uk



Alongside the information that you supply to us (as mentioned in the Privacy Policy), cookies used on the website may also collect further information and data. Cookies do not collect any personal information about you or allow us access to your computer. As we use tracking cookies, they allow us to see which pages on our site are being used. It helps us to improve our website for customers as we can analyse the data regarding web traffic on our site. The information is only used for statistical analysis purposes, therefore no personally identifiable information is stored. You can choose to accept or decline these Cookies when first visiting the site. Afterwards, any repeat visits to the website will automatically accept these Cookies for 365 days, however you can choose to decline them by modifying your browser security settings to block Cookies. We do warn you that doing so can adversely affect the performance of our website.


Comments & Complaints

We hope you have enjoyed using our website, and love our products! However, if you wish to comment or complain about any aspect of your dealings with us, we would love to hear from you. Please either fill out the form on the Contact Us page, email hello@z-o-e.co.uk, call us on +44 (0) 7519 148363, or write to us at PO BOX 79, Hindhead, GU27 9GB.


Design, Copyright & Intellectual Property

All rights, including copyright, on this website are owned by or licensed to Zoe Olivia Elsdon Ltd, and will remain with Zoe Olivia Elsdon Ltd at all times. You may not copy, publish, transfer, modify, create derivative works from, commercially exploit or otherwise use in whole or part any of the content of this website, other than for your own personal non-commercial use. Reproduction strictly by permission only.

The original illustrations and designs are all by Zoë Elsdon. All text, graphics, images, patterns, designs, software, and all other material on the website are copyright to Zoe Olivia Elsdon Ltd and its affiliates, and are protected by copyright, design rights, and other intellectual property rights.


Links To Other Websites

From time to time, in blog posts or on the home page, other websites may be linked within the context. These links are purely provided for your convenience, and do not in any way signify that we are being endorsed, or endorse the website, unless stated. We hold no responsibility for the content or privacy policies on the linked website(s).


Limitation of Liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any breach of the terms implied by the Sale of Goods Act 1979 (title and quiet possession)
  • Any breach of the terms implied by the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • Defective products under the Consumer Protection Act 1987


Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract, we will contact you as soon as reasonably possible to notify you, and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Events Outside Our Control is over.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, riot, terrorist attack or threat, civil commotion, war (whether declared or not), epidemics, natural disasters, failure of public or private telecommunications networks or impossibility of the use of necessary forms of transport (public or private).